R&M Surveys and Audits Ltd. – Measuring the client's experience live.

Mystery Shopper, Evaluation of customer satisfaction, market research.

Companies, chain stores, and franchise invest a great deal of money in order to provide their client  with the perfect consumer's experience, alongside the best possible service, through guidance and professional training among their salesmen and service providers and implementing the highest standards during the encounter, but…

  • Is this really the way your customer feels?
  • Do your salespeople/service providers actually provide the best service?
  • Do your salespeople/service providers follow the company's regulations?
  • Do your salespeople/service providers implement the content carried out in your courses?

We can provide you answers to your questions and dilemmas! 

  • The models and measures that analyze the "customer experience" and customer satisfaction, are personalized according to each client; the data is updated and presented during real-time.
  • We collect the date through a skilled and experienced audit system; spread nationwide, using the program R&M-Online. This advanced program allows you to receive updates and performance measures- both specific and accumulated in real-time.

We are here for you